Shipping policy

Shipping Policy

Thank you for shopping with Smoked Apparel. Please read our Shipping Policy carefully before placing your order.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
During product launches, sales, or peak periods, processing times may be longer.
You will receive a confirmation email once your order has been dispatched, including tracking details where applicable.

Shipping Times

Estimated delivery times are as follows:

United Kingdom: 2–5 business days
International: 5–15 business days (depending on the destination)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

While we aim to deliver all orders promptly, delays may occur due to factors outside of our control, including courier disruptions, customs processing, severe weather, or peak shipping periods. We are not liable for delays once your order has been handed to the courier.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

If an incorrect address is provided and your order has already been dispatched, we are unable to redirect or refund the shipment. Any additional costs incurred to reship a returned parcel will be the responsibility of the customer.

Safe Place Deliveries

If you choose to have your order delivered to a nominated safe place or alternative delivery location, you accept full responsibility once the parcel has been marked as delivered. We are not liable for any loss, theft, weather damage, or other damage occurring after delivery has been completed.

Lost or Missing Parcels

If you believe your parcel has been lost in transit, please contact us as soon as possible. We will work with the courier to investigate the issue.

Please note that we cannot replace or refund orders that have been confirmed as successfully delivered to the delivery address or to a customer-authorised safe place.

Customs & Import Duties

For international orders, any customs duties, taxes, import fees, or other charges imposed by the destination country are the responsibility of the customer.