Refund & Exchange Policy

At Smoked Apparel, we take pride in the quality of every product we create. Please read our policy carefully before making a purchase.

No Refunds

All sales are final. We do not offer refunds for any products purchased through our website.

Exchanges for Manufacturing Defects

We will only consider exchanges for items that have a genuine manufacturing defect.

If you believe your item has a manufacturing issue, you must:

• Notify us within 48 hours of receiving your order.

• Contact us with your order number, a description of the issue, and clear photographs showing the defect.

• Ensure the item is unworn, unwashed, and in its original condition with all tags and packaging intact.

Claims submitted after the 48-hour period will not be eligible for review.

Assessment Process

All manufacturing defect claims are assessed on a case-by-case basis. Our team reserves the right to determine whether the issue is the result of a manufacturing fault or normal wear, accidental damage, misuse, or improper care.

If your claim is approved, we will offer an exchange for the same item (or an equivalent item if the original is no longer available). We do not provide refunds under any circumstances.

Non-Eligible Claims

The following are not considered manufacturing defects:

• Damage caused by normal wear and tear.

• Damage resulting from misuse, accidents, or improper washing or care.

• Minor variations in color or appearance due to screen settings or lighting.

• Incorrect sizing where the correct item was supplied.

• Items delivered to a nominated safe place are left at the customer's own risk. We cannot accept responsibility for loss, theft, weather damage, or any damage occurring after delivery has been completed.

By placing an order with Smoked Apparel, you acknowledge that you have read and agreed to this Refund & Exchange Policy.